With the rise of connected devices and on-demand services, as consumers, we have come to expect connectivity and convenience in all aspects of our lives. As an on-the-go mom and business executive, I rely on my smartphone to accomplish tasks like ordering my morning coffee when I’m in a rush, booking movie tickets to get…

Read more Why some hospitals have limited patient self-scheduling – is it hospital policy or technology?

With much uncertainty looming over the healthcare industry, many hospitals and health systems have expressed concerns over losing insured patients and revenue if the Affordable Care Act (ACA) is repealed and/or replaced. Regardless of what industry changes are in store, it is paramount for hospitals, health systems and independent physician practices alike to provide patient-centric…

Read more SCI Report: Communication and Convenience Bring Hospitals More Referrals

We are so excited to celebrate Patient Access Week! At SCI Solutions, we love that there is an entire week dedicated to recognizing the unique contributions that patient access professionals have on the patient experience. This week shines a light on exactly why patient access matters! The job these professionals do every single day to…

Read more Celebrating Patient Access Week – Making a Mark on the Patient Experience

In this hectic, 24/7 world in which we are managing baseball games, school plays and family visits to the doctor not to mention work meetings and professional obligations, it’s no surprise that some appointments get missed. We understand the impact these missed opportunities mean for our personal lives, but in the professional world (especially healthcare),…

Read more No Joke. Missed Appointments Cost the U.S. Healthcare System $150B

In a prior blog, we covered three ways hospitals can rid themselves of hidden costs and inefficiencies, including getting a better handle on the insurance authorization process – an industry-wide problem.  Insurance authorizations are a complex process for both provider groups and patients. When converting time to dollars, health systems and providers spend between $23-$31…

Read more Baptist Health Care Eliminates Insurance Authorization Frustrations and Productivity Loss

You’ve likely heard the expression “no margin, no mission.” I recall having many debates with healthcare colleagues on which should come first – the margin or the mission. Whichever way you look at it, we can all agree that investments in the patient care mission require capital, something that many hospitals are struggling to find.…

Read more Hospitals Throw Money Away and May Not Know It

Health care costs are staggering. American taxpayers, consumers and employers pay more per capita for health care than any other country in the developed world. As a result, health plans are under enormous pressure from employers and regulators to contain medical costs, which means limiting member use of care services to that which are deemed…

Read more The high cost of obtaining authorizations for care